FAQ

How can we help you?

We accept check and credit cards (fees may apply). Payments can be made in person with the Park Manager or online if you’re paying by credit card.

Yes, there is a 3% processing fee for credit card payments.

For existing guests, this fee will be implemented as of December 1st, 2024 as well.

The recent pricing update is primarily due to rising power costs from our electricity provider, Coast Electric. Since acquiring the park, we’ve seen commercial rates increase from $0.07 to between $0.092 and $0.095 per kWh, with peak hour usage billed at the highest rate of $0.095 per kWh. Coast Electric adjusts rates twice annually, reflecting shifts in energy generation costs, and estimates suggest an annual rate increase of around 1 cent per kWh.

Coast Electric shared the following statement on their website:

“Twice each year, Coast Electric makes a power cost adjustment. Power cost adjustments occur because of changes in the cost of generating power. Costs paid to Coast Electric’s power supplier, Cooperative Energy, are typically higher in the winter and lower in the summer.” – For more information, visit www.coastepa.com.

This adjustment, combined with inflation, allows us to cover these essential costs while continuing to provide the high level of service you expect. We appreciate your understanding and commitment to our community.

Simplified Payment: To streamline costs, the new monthly rate of $620 includes what was previously separate utility fees. This ensures that the rising costs from Coast Electric’s rate adjustments are managed within one, easy-to-understand payment.

Cable Services Update: To help control costs, we’re removing cable services. A standard household cable package costs around $90, but our commercial contract is even higher. After surveying guests, the majority preferred not to continue cable services, and we agree it’s best for each family to choose their own options, such as streaming services like Netflix or Hulu. This change lets us keep your costs down while allowing you more flexibility to make the decision based on your family’s needs.

Reservation Policies

  • Short-term reservations (less than 30 days): 50% due at booking, remaining balance at check-in.
  • Long-term reservations: 50% deposit of the first month’s stay required at booking.

Cancellation Policies

  • Short‑term:
    – Deposits fully refundable if canceled 14+ days before check-in.
  • Long‑term:
    – 50% of deposit refunded if canceled 30+ days before arrival.
    – Deposit forfeited if canceled within 30 days.
    – 30-day notice prior to departure required to avoid extra charges.